Privacy Policy

HomeGain Privacy Policy

This Privacy Policy describes how HomeGain (the "Site" or "we") collects, uses and shares your personal information when you visit or make a purchase on the Site.

Contact
After reading this policy, if you have additional questions, would like more information about our privacy practices or would like to make a complaint, please contact us by email or through our contact form.

Collection of personal information
When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "personal information." Here is a list of what personal information we collect and why:

Device information
Purpose of collection: To load the Website correctly for you and perform analyzes on the use of the Website in order to optimize it.
Source of collection: Collected automatically when you access our Website through cookies, log files, web beacons, tags or pixels.
Sharing for business purposes: Sharing with our processor Shopify
Aggregated Personal Information: Browser version, IP address, time zone, cookie information, which pages or products you view, search terms and how you interact with the Website.

Order information
Purpose of collection: To provide products or services to you, to fulfill our agreement, process your payment information, arrange shipping and provide invoices or order confirmations, communicate with you, screen our orders for potential risk or fraud and, in accordance with those preferences you have shared with us, provided information or advertisements related to our products or services.
Source of Collection: Collected from you.
Sharing for business purposes: Sharing with our processor Shopify
Aggregated Personal Information: Name, billing address, shipping address, payment information (including credit card number, email address and phone number).

Customer Support Information
Purpose of collection: To provide customer support.
Source of Collection: Collected from you.
Sharing for business purposes: Sharing with our processor Shopify.

Minors
The website is not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address listed above to request erasure.

Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our agreements with you, as described above. For example:

  • We use Shopify to run our online store. You can read more about how Shopify uses your personal information here : https://www.shopify.com/legal/privacy .
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

Use of Personal Information
We use your personal information to provide our services to you, which include: offering products for sale, processing payments, managing shipping and fulfilling your order, and keeping you updated about new products, services and offers.

Legal basis
According to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following legal grounds:

  • Your consent;
  • The performance of the contract between you and the Website;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To carry out a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Storage
When you place an order through the Site, we will retain your personal information for our records unless and until you request that we delete this information.

Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), where that decision has a legal effect on you or otherwise significantly affects you.

Your rights

  • GDPR : If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that it be corrected, updated or deleted.
  • CCPA : If you are a California resident, you have the right to access the personal information we have about you (also known as the 'Right to Know'), to transfer it to a new service and to request that it be corrected, updated or deleted.

Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Website. We use different types of cookies, including functional, performance, advertising and social media cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

For more information about cookies, visit our full cookie policy.

Changes
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

Complaint
As mentioned above, if you wish to make a complaint, please contact us by email or via our contact form. If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority.